Privacy policy
We collect as little as we need to fill your order, and we do not sell your information.
What we collect
When you order: your name, email address, shipping address, phone number if you provide one, and the items you bought. Payment is handled by Square on its own checkout page: we never receive or store your card number.
When you subscribe or contact us: your email address and anything you write in your message.
When you browse: basic analytics such as pages viewed and the site that referred you, and the contents of your cart, which are stored in your own browser.
How we use it
To process and deliver your order, answer your questions, send the reminders you asked for, meet our tax and legal obligations, and understand how the site is used so we can improve it. We send marketing email only to people who have asked for it, and every message includes an unsubscribe link.
Who processes it for us
Square (payments), Supabase (order database), our shipping carriers, and our web host. If analytics or advertising tags are enabled, Google and similar providers receive usage data through Google Tag Manager. Each receives only what it needs to do its job.
Some of these providers store or process data outside Canada, where it is subject to the laws of that country.
How long we keep it
Order records are kept for seven years to meet tax requirements. Subscriber email addresses are kept until you unsubscribe. Contact messages are kept for up to two years.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to marketing, by emailing hello@icekit.ca. We will respond within 30 days. If you are not satisfied with our response you may contact the Office of the Privacy Commissioner of Canada.
Last updated 2026-11-14.