Shipping & returns
How your order gets to you, and what to do if you want to send it back.
Shipping in Canada
Orders over $150 (after discounts, before tax) ship free. Below that, shipping is a flat $14.95 anywhere in Canada. We ship from Ontario, Canada.
Most orders leave within 2 business days. Delivery usually takes 2 to 7 business days depending on where you live; remote and northern addresses take longer. You will receive tracking by email when your order ships.
We currently ship within Canada only.
Power stations and large orders
Portable power stations contain lithium batteries over 100 Wh and are regulated as dangerous goods. They ship separately by ground courier, usually within 3 to 7 business days, and cannot be delivered to PO boxes or to communities without road access.
Pantry 365 and other pallet-sized orders ship by freight with lift-gate delivery to the curb. We will contact you to arrange a delivery window.
Kits that include water containers ship with the containers empty.
Returns
You can return any unopened item within 30 days of delivery for a refund of the purchase price. Email hello@icekit.ca with your order number and we will send return instructions. Return shipping is at your cost unless the item arrived damaged, defective or incorrect.
For safety and hygiene reasons we cannot accept returns of food, water, respirators, filters or first aid items once their sealed packaging has been opened.
Refunds are issued to the original payment method through Square once the return is received and inspected. Card refunds can take several business days to appear on your statement.
Damaged, missing or wrong items
If anything arrives damaged, incomplete or different from what you ordered, email hello@icekit.ca within 14 days with a photo. We will replace it or refund it, including shipping, at no cost to you.
Warranties
Power stations, radios and other electronics carry their manufacturer's warranty, stated on each product page. ICEKIT bags and cases are covered against defects in materials and workmanship for one year from delivery.
Nothing in this policy limits the rights you have under the consumer protection laws of your province.
Last updated 2026-11-14.